Infrascale's Award Winning Technical Support!
We are committed to our customers, delivering on their needs, and exceeding their expectations.
How can Infrascale Support assist you today?
Common Support Actions
1. Search the Knowledge Base:
OR Browse the documentation, tutorials, FAQs, and How-Tos:
Contact Support for Assistance
Click here to access your open ticket history, chat with us securely, or send us a new request!
Call Support:
| US Partners: | +1 877.896.3616 +1 571.646.4830 |
| UK Partners: | +44 800.208.1205 |
| Australian Partners: | +61 180.096.0850 |
| South Africa Partners: | +27 800.488.830 |
Email:
Hours of Operation
| Hours of Operation | CHATS | PHONES | |
|---|---|---|---|
| Monday - Friday (Business Hours) | 8am - 8pm EST | 8am - 8pm EST | 8am - 8pm EST |
| Monday - Friday (After Hours) | No Coverage | P1/Critical Issues (Voicemail/Callback) | No Coverage |
| Saturday & Sunday | No Coverage | P1/Critical Issues (Voicemail/Callback) | No Coverage |
Our Philosophy
The very last moment you need the stress of uncertainty is in an emergency. Infrascale has worked hard to build and bring you the best possible disaster recovery and backup solutions, but our work with you does not stop with servers and software.
The Infrascale Support Philosophy is simple: we want to be your predictable, personal, proficient, and proactive disaster recovery experts. That’s a great line, but what does it actually mean?
Infrascale Support is here for you. Let us know how we can assist you.
TAKE YOUR INFRASCALE SUPPORT EXPERIENCE TO THE NEXT LEVEL PREMIUM SUPPORT SERVICES NOW AVAILABLE
Guided Disaster Recovery Testing:
You’ve invested in a great DR solution and you feel prepared. But are you ready? Have you tested your solution? We’re here to help ensure your DR Playbook can handle disaster!
Infrascale BDR Staff Retraining:
Infrascale BDR Staff Retraining provides you with confidence that the knowledge level of your IT staff remains high – even when you experience turnover and change in your organization.