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Issue Classification:

1 - Critical/Emergency

Fatal, inoperable, no useful work can be done

2 - Major/Urgent

Severe impact, major functionality disabled. Errors cause intermittent system failure. Performance issues.

3 - Important

Normal operation is interrupted or delayed by software or system problems. Site is having problems during a critical operation.

4 - Minor

Degraded operations/minimal impact. Errors causing malfunction of non-critical functionality.